To improve the way we manage and follow up on requests, we are gradually moving from email communication to a ticket-based support system.
With tickets, your request can be tracked more efficiently and reviewed directly by the appropriate team, helping us provide clearer updates and a smoother support experience.
What changes for you?
Instead of receiving support only through email, some requests will now be handled through tickets.
Each ticket helps us:
Keep all request details organized in one place
Review requests more efficiently
Provide clearer follow-ups and status updates
Reduce delays caused by fragmented email conversations
How will I receive updates?
You can follow the status of your requests directly through the ticket portal available on the platform widget.
There, you’ll be able to view ticket updates, responses from our team, and the latest information related to your request in one place.
Do I need to create tickets manually?
You can create your tickets directly through the chatbot available on the Web platform or in the mobile app.
The chatbot will guide you through the required steps and help send your request to the appropriate team.
Why are we making this change?
This update is designed to improve your overall support experience by making communication more organized, transparent, and efficient.
