▶️ Deposit steps
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Most deposits are credited instantly. If the money has been deducted but the deposit hasn’t appeared yet, please wait 15 minutes. If it’s still not there, you can send a request through our chatbot so we can check it.
💡Tips & Tricks
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When making a transfer, make sure to send the exact amount shown. Otherwise, the payment may not be identified.
⚙️ Dealing with deposit errors
Most deposit errors are resolved by waiting 15 minutes before trying a new deposit or performing basic troubleshooting.
🏦 If your bank requires you to manually enter the deposit data, double-check the transaction information provided on the payment page.
💰 Be aware of any transaction limits imposed by your bank for deposits, especially if you're transferring large amounts. These limits can vary based on your account type.
💬 Confirm with your bank if your account can be used for international transactions and online payments.
🔄 Ensure you have a stable internet connection, as poor or unstable connections can interrupt the transfer process.
👉 If your transfer was declined or flagged, your bank might have security checks in place. Ensure you've completed any verification steps like two-factor authentication (2FA) or answering security questions.
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