In this article, you’ll learn how to check your deposit, report a missing payment, and understand the review timeframes.
If you made a deposit and the funds have not appeared in your trading account, don’t worry. The next steps depend on whether the payment was deducted from your payment method and the current status of the transaction.
My deposit was deducted but not credited
If the funds were deducted from your payment method but have not appeared in your trading account, you may need to submit a deposit review request.
How long does the review take?
The timeframe depends on the type of review required.
Initial review
The Financial Team usually reviews deposit requests within 24 hours to 5 working days.
Additional documents requested
If you are asked to provide additional documents, the review timeframe starts again from the next working day after the documents are submitted and may take up to 5 working days.
Manual verification
Some cases require additional verification and may take 1–5 working days.
Interrupted transaction
If the payment was interrupted before completion, the funds are usually returned automatically to the original payment method within 7 working days.
💡 Saturdays and Sundays are not counted as working days.
My deposit shows “Cancelled” or “Declined,” but the money was deducted
Sometimes, a deposit may appear as Cancelled or Declined while the payment is still being processed.
If the payment is successfully completed, the transaction status may update and the funds will appear in your trading account.
If the funds were deducted but the deposit has not been credited, make sure you have your proof of payment and transaction details ready to submit a deposit review request.
What if my deposit is still missing after the expected timeframe?
If the expected timeframe has already passed and your funds are still missing, contact us through the web or mobile app for further assistance.
Make sure you have your transaction details and proof of payment ready.
Already submitted a request? 💡
If you already have a pending request for the same deposit, there is no need to submit another one.
Please wait while the Financial Team reviews your case. You can check the latest updates on your request directly in the Support widget.