In this article, you’ll learn how withdrawal cancellations work, when a withdrawal can or cannot be canceled, and what may happen after a cancellation request is submitted.
↩️ Can I cancel my withdrawal?
If your withdrawal is still under processing, you may be able to cancel it.
However, once the payment provider starts processing the transfer, cancellation may no longer be possible.
💡 Withdrawal cancellation availability depends on the current transaction status.
💰 Common reasons to cancel a withdrawal
You may want to cancel your withdrawal if:
❌ The withdrawal is taking longer than expected
❌ You want to continue trading using the funds
❌ Incorrect bank or wallet details were entered
❌ You want to use another payment method
❌ You changed your mind and want the funds returned to your trading account
✅ How to request a withdrawal cancellation
You can check your withdrawal directly through the chatbot.
Open the Chat in your app and follow these steps:
Withdrawal → Check my withdrawal
The chatbot will ask you to enter your Withdrawal ID.
After the withdrawal status is reviewed, the available options for your request will appear automatically.
What happens after requesting a cancellation?
✅ If the cancellation is approved
The funds will be returned to your trading account balance.
🚫 If the withdrawal can no longer be canceled
The withdrawal will continue processing normally until completion.
Depending on the payment method, completed withdrawals may take up to 5 working days to arrive.
You will be notified via your registered email about the status of your withdrawal, including whether a cancellation request was approved or if the withdrawal was processed. Processing times exclude weekends (only Monday to Friday).
❓ Why can’t you cancel the withdrawal anymore?
Sometimes, the cancellation option disappears because:
The payment provider already started processing the transfer
The withdrawal has already been approved
The transaction reached a final processing stage
In these situations, the withdrawal can no longer be stopped.
⚠️ Your withdrawal was canceled automatically
Sometimes, withdrawals may be canceled automatically due to:
Verification requirements
Payment method restrictions
Incorrect payment details
Security or compliance checks
Insufficient available balance
💡 In most cases, the funds are returned automatically to your trading account balance.
👀 The funds were not returned after cancellation
⏳ After a successful cancellation, the funds are usually returned automatically to your trading account.
⏳ If the balance has not updated yet, please allow some time for the operation to finish processing.
🔄 If the funds still do not appear, please contact Support.
✏️ Can you edit withdrawal details instead of canceling?
No. Withdrawal details usually cannot be changed after the request is created.
If incorrect payment details were entered, you may need to:
Request a withdrawal cancellation
Create a new withdrawal request with the correct details
Need more help? 💬
If you need more information about your withdrawal status, cancellation availability, or returned funds, please contact Support through the in-app chat.