In this article, you'll learn what a pending deposit is, why it happens, what different deposit statuses mean, and what to expect while your payment is being reviewed.
❓ What is a missing or pending deposit?
A missing or pending deposit is a payment that hasn't been credited to your trading account yet. If your deposit appears as Pending on Olymptrade, it may still be processing or under review. This status alone doesn't confirm whether the funds were deducted from your payment method.
This usually happens while the payment provider is processing the transaction or when additional verification is needed.
Most deposits are credited instantly, but some payments may take longer to process.
⚠️Why can my deposit be pending?
A deposit may remain pending for several reasons, such as:
The payment provider is still processing the transaction.
The payment requires additional verification.
A temporary processing delay occurred.
The transaction is being reviewed before it can be completed.
A pending deposit doesn't necessarily mean that the payment has failed.
Understanding deposit statuses
The status of your deposit helps you understand what is happening with your payment.
⏳ Pending
Your payment is still being processed or reviewed. A Pending status doesn't confirm whether the funds were deducted from your payment method. If everything is completed successfully, the funds will be credited to your trading account.
✅ Completed
Your payment has been successfully processed, and the funds have been added to your trading account.
🚫 Cancelled
Sometimes a deposit may temporarily appear as cancelled even if the payment is still being processed.
💡 A Cancelled status doesn't always mean the payment has permanently failed.
⏳ How long does the review take?
The review time depends on the type of review required:
👉 Initial review
Once your deposit is under review, most requests are reviewed within 24 hours to 5 working days.
👉 Additional documents requested
If additional documents are needed, the review starts again from the next working day after the requested documents are submitted and may take up to 5 working days.
👉 Manual verification
Some payments require additional verification and may take 1–5 working days.
👉 Interrupted transaction
If the payment was interrupted before completion and the funds were deducted from your payment method, the funds are usually returned automatically to the original payment method within 7 working days.
If the funds weren't deducted from your payment method, the transaction wasn't completed and no refund is required.
💡 Working days don't include Saturdays or Sundays.
📌 What if my deposit is still missing?
First, check whether the funds were deducted from your payment method.
If the funds were deducted and your deposit still hasn't arrived after the expected review timeframe, report your payment through the Missing Deposit flow in the web or mobile app.
If the funds weren't deducted, the payment wasn't completed, so no refund is required.
If you've already submitted a request for the same payment, there's no need to create another one. You can check the latest updates anytime in the Support widget.