After submitting a withdrawal request, you may be asked to complete a mandatory verification before your withdrawal can be processed. This is a standard security procedure designed to protect your account and ensure that your withdrawal is sent to the rightful account owner.
In this article, you'll learn why this verification is required, how to complete it, and what happens to your withdrawal while the verification is in progress.
Can I submit a withdrawal without verification?
You can proceed with a withdrawal request without the need for verification. However, verification may be requested after you initiate a withdrawal request. If you are asked to complete the verification, your withdrawal request may remain on hold until it is completed.
How do I complete the verification?
To complete the verification:
Open the verification request from your notification. You can also access the Verification section directly using the link.
Upload the requested documents.
Wait while our verification team reviews your documents.
You will receive a notification about your verification status. You can also track it in your profile.
For more information about the verification process, including the required documents and verification steps, read our article.
What documents may be required?
To verify your identity, you may be asked to provide:
Proof of identity.
A 3D selfie.
In some cases, you may also need to provide:
Proof of address.
Proof of payment.
Only upload the documents requested in your verification request or notification.
What happens to my withdrawal while verification is in progress?
Your withdrawal request will remain on hold until the verification process is completed. Once your account is verified, we'll continue processing your withdrawal according to the standard withdrawal processing time.
Why is this verification required?
Mandatory verification helps protect your account and funds by confirming your
identity before your withdrawal is processed.
It is also part of our Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements, which help ensure secure financial transactions.
How long does verification take?
Once you submit all the requested documents, the verification process takes 1 to 5 working days. Please note that Saturdays and Sundays are not counted as working days.
How long does it take to process my withdrawal after verification?
Once the verification is completed, your withdrawal will be processed within 1 to 5 working days. Please note that Saturdays and Sundays are not counted as working days.
Is your withdrawal still on hold due to mandatory verification?
No worries! Contact our support team by clicking the button below 👇