If your withdrawal was marked as completed but the funds have not arrived within the expected timeframe, you may need to provide additional documents for verification.
This review helps confirm whether the withdrawal was successfully received by your bank or payment provider.
What should you do?
Please contact Support through:
The in-app chat on the web or mobile app
Or by creating a support ticket
When contacting Support, make sure to provide:
The Withdrawal ID related to the missing withdrawal
A bank statement or account statement in PDF format
What should the bank statement include?
The document must:
Belong to the same payment method used for the withdrawal
Show the full account holder information
Include the account or card number
Display all transactions from the withdrawal processing date until the current date
Important 💡
The document must be uploaded in PDF format only. Incomplete, cropped, or unclear documents may delay the review process.
Need help preparing your document?
For more information about how your documents should be uploaded and prepared, please check:
Already have a pending request?
If you already submitted a withdrawal review request, please kindly wait while the Financial Team reviews your task.
Once there is an update, you will receive the information through your registered email address.