Additional documents may be required when reviewing a completed withdrawal that has not reached the payment account within the expected timeframe.
What document do you need to provide?
You need to upload a bank statement or account statement in PDF format.
The document must belong to the same payment method used for the withdrawal request.
What information must be visible in the document?
The PDF statement must clearly show:
The full name of the account holder
The bank account number or card number
The payment method used for the withdrawal
All transactions from the day the withdrawal was processed until the current date
💡Make sure the document is complete and clearly readable before uploading it.
Important requirements
To help avoid delays:
Upload the document only in PDF format
Do not crop, edit, or hide any transaction details
Make sure all pages are included
Ensure the transaction history is fully visible
Incomplete or unclear documents may delay the review process.