📌 When should I provide this payment proof?
If you've made a deposit using mobile money but the funds haven't been credited to your Olymptrade account, we'll ask you to provide a payment proof from your mobile wallet.
This allows our team to verify your payment and help resolve the issue as quickly as possible.
💰 Which mobile money wallet did you use?
The required payment proof depends on the mobile wallet you used.
Select your mobile wallet below to see the required payment proof and accepted examples. 👇
Vodafone Cash
Vodafone Cash
Your payment proof should clearly show:
Date and time
Amount
Receiver number
Accepted payment proof example:
Orange Cash
Orange Cash
Your payment proof should clearly show:
Date and time
Amount
Sender number
Receiver number
Accepted payment proof example:
Etisalat Cash
Etisalat Cash
Your payment proof should clearly show:
Date and time
Amount
Receiver number
Accepted payment proof example:
Other accepted payment proofs
Other accepted payment proofs
If you deposited using Vodafone Cash, Orange Cash, or Etisalat Cash, you can also submit one of the following payment proofs.
Accepted payment proof examples:
❌ Why can my payment proof be rejected?
Your payment proof may be rejected if it doesn't include all the required information or wasn't taken from the correct screen. Here are some common examples:
❌ Screenshot from the Olymptrade platform
Why is it rejected?
To verify your deposit, we need a screenshot from the payment app, bank app, or wallet used to make the payment.
❌ Missing date and time
Why is it rejected?
The screenshot doesn't include the transaction date and time required to verify your payment.
❌ Missing sender or receiver details
Why is it rejected?
The screenshot doesn't include the sender and receiver details required to verify your payment.
❌ Withdrawal instead of a deposit
Why is it rejected?
This screenshot shows a withdrawal transaction. To verify your deposit, we need the payment proof for the deposit transaction, not the withdrawal.
💡 Before uploading your payment proof
Make sure that:
The screenshot was taken from your wallet application.
All the required payment details are clearly visible.
The screenshot is complete and hasn't been edited.
✅ Providing the correct payment proof helps us process your request faster and reduce the waiting time for updates.