This article explains how to prepare and submit the correct payment proof for a missing deposit, including common mistakes and frequently asked questions.
This is cleaner and more direct.
📑 Why do we request a payment proof?
If your deposit hasn't been credited to your Olymptrade account, a payment proof helps us:
Verify your transaction with the payment provider.
Locate your payment more quickly.
Review your request faster when all the required transaction details are included.
Providing the correct payment proof helps us verify your transaction more efficiently.
📱 How do I find the correct payment proof?
Choose your payment method below to see the required payment proof and accepted examples.
Egypt:
Morocco
Algeria
Pakistan
India
💡 General payment proof guidelines
Before submitting your payment proof, make sure that:
It was taken from the payment app, bank app, or wallet used to make the payment.
All the required transaction details are clearly visible.
The screenshot or receipt is complete and hasn't been cropped or edited.
❌ Common payment proof mistakes
A payment proof may be rejected if it doesn't meet the verification requirements.
The most common reasons include:
The screenshot was taken from the Olymptrade platform instead of the payment application.
The required transaction details aren't visible.
The screenshot is cropped or incomplete.
The image is unclear or has been edited.
Examples of incorrect screenshots ❌
Screenshot taken from the Olymptrade platform
Screenshots from the Olymptrade transaction history or deposit page are not valid because they do not contain enough payment information for verification.
Examples:
Deposit history page
Pending or canceled deposit screen
Platform transaction details page
Why is it invalid?
The screenshot was taken from the platform instead of the payment application used to complete the payment.
Screenshot without the transaction details opened
Some payment apps only show limited information on the first screen.
If the transaction ID, reference number, or other required payment details are not visible, the screenshot cannot be used for verification.
Examples:
Payment confirmation screen without opening “View Details”
Success screen without transaction information
Receipt screen with incomplete payment details
Why is it invalid?
The required transaction details are not visible in the screenshot.
What should you do instead?
Open the payment details or tap “View Details” in your payment app before taking the screenshot.
👍 Helpful tips
Before uploading your payment proof, double-check that:
The screenshot was taken from your payment app, bank app, or wallet.
All payment details are fully visible.
The Transaction ID, Reference Number, ARN, or UTR (when applicable) can be clearly seen.
Providing the correct payment proof helps us review your request faster.
❓ Frequently Asked Questions
Can I send a PDF instead of a screenshot?
Yes. As long as it's an official payment receipt issued by your payment provider and includes all the required transaction details.
Can I send a bank statement?
Yes, if it clearly shows your name (or wallet number, when applicable) together with the required transaction details.
What if my payment app hides the transaction ID?
Open the transaction details page or use another screen that displays the required information before taking the screenshot.
Can I submit multiple screenshots?
Whenever possible, submit a single screenshot that includes all the required transaction details.
What if I deleted my receipt?
Contact your payment provider to request another copy of the payment receipt. We recommend keeping your receipt until your deposit has been credited to your trading account.