📌 When should I provide this payment proof?
If you've made a deposit using Cashplus but the funds haven't been credited to your Olymptrade account, we'll ask you to provide a payment proof from Cashplus.
This allows our team to verify your payment and help resolve the issue as quickly as possible.
💰 What should your Cashplus payment proof include?
Your payment proof should be a transaction receipt from the Cashplus app showing:
Date and time
Amount
Transaction details
Accepted payment proof example:
❌ Why was my payment proof rejected?
Your payment proof may be rejected if it doesn't include all the required information or doesn't match the payment used to make your deposit.
Common reasons include:
The screenshot was taken from the Olymptrade platform instead of Cashplus.
The date and time aren't visible.
The transaction details aren't visible
The amount isn't visible.
The screenshot is cropped, edited, or unclear.
💡 Before uploading your payment proof
Make sure that:
The screenshot or receipt was taken from Cashplus.
All the required transaction details are clearly visible.
The screenshot or receipt is complete and hasn't been edited or cropped.
✅ Providing the correct payment proof helps us process your request faster and reduce the waiting time for updates.