In this article, you’ll learn why deposits may remain pending, what to expect in such cases, and the steps to resolve them.
❓Why does a deposit remain pending?
A deposit may remain pending if the payment is still being processed by the payment provider or requires additional verification.
Good news! These deposits are fully traceable, and the issue can be resolved. Read below to find out what the next steps are 👇🏼
⏳Deposit pending? Here’s what to check
Deposits are usually credited instantly. If something doesn’t go as expected, your situation will fall into one of the two cases below, depending on whether the amount was deducted or not. If the funds do not appear within 15 minutes, it may indicate a delay due to the payment method or network used.
The deposit was NOT deducted(You saw an error, but no money left your payment method) | The deposit WAS deducted, but not added to your account(This is considered a pending deposit) |
The transaction was not completed, and your funds are still with your payment method.
What can you do?
If the error continues, contact support, and we’ll assist you.
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Most deposits are credited instantly. If your deposit doesn’t appear right away, there may be a short delay.
What can you do?
Most of the time, this will be a screenshot or receipt showing:
Once the documents are provided, our team will review the information and guide you through the next steps. |
✅ Steps to fix
Confirm the deduction
Make sure the amount was deducted from your payment method.
Contact support
Let us know that the amount was deducted but not credited.
Prepare proof of payment
Collect a screenshot or receipt showing the successful transaction.
Share the document
Send the proof to support so we can trace the deposit and assist you furth Supporting documents may include a bank statement, e-wallet transaction history, screenshots, or video recordings of your transactions.
🔍 How will the issue be resolved?
Once we have the required details, we will:
🔍 Trace the transaction with our payment partners.
💰 Ensure your funds are either:
Returned to your payment source: This is the most common resolution.
Credited to your trading account: In some cases, we can add the amount directly to your trading account for immediate use.
📝 Key points to remember
💡 Refund timeframe
Most tasks are reviewed within 1 to 5 working days. In some cases, additional review may be required. Saturdays and Sundays are not counted as working days.
💡 Documents may be required
Bank statement or e-wallet transaction history showing the payment details.
Screenshots or video recordings of the transaction.
🤝 We are here to help
Our team is always available to assist you with any concerns you may have.
Sometimes it can take longer to investigate the issue, but we will walk you through every step.
✨ What makes this process better?
We’ve improved our systems 🔧 to help resolve pending deposits faster and more effectively.
Your funds are always safe, and we will ensure they are returned to you or made available for your trading account.
Still need help?