▶️ Deposit steps
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Most deposits are credited instantly. If the money has been deducted but the deposit hasn’t appeared yet, please wait 15 minutes. If it’s still not there, you can send a request through our chatbot so we can check it.
💡Tips & Tricks
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⚙️ Dealing with deposit errors
Most deposit errors are resolved by waiting 15 minutes before trying a new deposit or performing basic troubleshooting.
💰 Transfer the full deposit amount shown on the platform in one transaction. Avoid partial or excess payments.
🧩 Use only your own NayaPay account for the transaction. Payments from third parties may be rejected.
✅ After completing the payment in the NayaPay app, carefully copy the Transaction ID and paste it on the payment page to avoid mistakes.
🔄 Do not refresh or close the deposit page until the transaction is completed.
📍 Make sure your NayaPay app is updated and your account is active, with no restrictions applied.
📚 Avoid making multiple deposit attempts quickly. For each deposit, always create a new request to prevent issues caused by reusing old details.
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