📌 When should I provide this payment proof?
If you've made a deposit using IMPS but the funds haven't been credited to your Olymptrade account, we'll ask you to provide a payment proof from your bank app. This allows our team to verify your payment and help resolve the issue as quickly as possible.
💰 What should your IMPS payment proof include?
Your payment proof can be either a screenshot from your bank app or a bank statement showing:
Date and time
Amount
Destination wallet
Transaction ID
Accepted payment proof example:
❌ Why was my payment proof rejected?
Your payment proof may be rejected if it doesn't include all the required information or doesn't match the payment used to make your deposit.
Common reasons include:
The screenshot was taken from the Olymptrade platform instead of your bank app.
The transaction date or time isn't visible.
The destination wallet isn't visible.
The amount isn't visible.
The transaction ID isn't visible.
The screenshot is cropped, edited, or unclear.
💡 Before uploading your payment proof
Make sure that:
The screenshot was taken from your bank app.
All the required transaction details are clearly visible.
The screenshot is complete and hasn't been edited or cropped.
✅ Providing the correct payment proof helps us process your request faster and reduce the waiting time for updates