▶️ Deposit steps
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Most deposits are credited instantly. If the money has been deducted but the deposit hasn’t appeared yet, please wait 15 minutes. If it’s still not there, you can send a request through our chatbot so we can check it.
💡Tips & Tricks
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⚙️ Dealing with deposit errors
Most deposit errors are resolved by waiting 15 minutes before trying a new deposit or performing basic troubleshooting.
📝 Please make sure to input your Nagad account number correctly. It is your app identifier. To find it, please tap on 'My Nagad.' You will find your account number right under your name.
📱 After receiving a recipient number, you will have around 1 hour to complete the deposit. In case more time passes, we recommend requesting a new deposit.
🚀 If you're using the Nagad app and it keeps freezing or crashing during the transaction, try clearing the app's cache or reinstalling it.
👉 Ensure that you're entering the correct Nagad PIN. If you input the wrong PIN multiple times, your account may be temporarily locked.
🔄 If the USSD code (*167#) is not working, consider using the Nagad app for the transaction or visiting a local Nagad agent. Similarly, if the app is not functioning, try switching to the USSD method.
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