In this article, you’ll learn how account verification works, which documents are required, and how to complete the process.
👤 How account verification works
The verification process is an identity check to ensure the security of your account and all your financial transactions.
To verify your account, you will need to upload your National ID and 3D selfie. Sometimes you might have to upload your proof of payment and proof of address.
The verification process can be voluntary or mandatory, depending on the situation. Completing verification in advance can help ensure a smoother experience.
Always use the official verification page to upload your documents. Avoid sending documents via chat or email, as these methods are not secure.
🤝 Voluntary verification | ⚠️ Mandatory verification |
You can choose to verify your account voluntarily at any time.
During voluntary verification, you need to upload:
When you request voluntary verification of your account you can upload your documents without a time limit.
Read more about the Voluntary Verification process here. | Mandatory verification can be requested when you attempt any financial transaction on the platform.
During mandatory verification, you need to upload:
You might also be requested to upload:
Read more about the Mandatory Verification process here. |
To access the verification page, log in to your Olymptrade account, navigate to the Profile section, and select "Account Verification" or "Verification."
📤 What you need to upload
Proof of identity
Proof of identity
You can upload your passport, national identity document (ID), or driving license to verify your identity. Your document should contain your name, date of birth, and photograph.
You can get useful tips to verify your identity document in this article.
3D selfie
3D selfie
To upload your 3D selfie, position your face in the frame and move your head in a circle. You will find the instructions on the platform during verification.
Check out this article for more information about how to take a 3D selfie.
Proof of address
Proof of address
You can confirm your residence through the Geolocation function. Alternatively, you can upload a document with your full name, address, and issue date.
The issuing date should be less than three (3) months ago. Here are some examples of documents you can use to verify your address:
Bank Statement
Electricity, Water, or Gas Bill
Mobile phone or landline phone bill
Internet bill
Read more about the verification of your proof of address in this article.
Proof of payment
Proof of payment
The documents needed to verify your payment depend on the method you used to deposit.
You can find a list of payment methods and how to verify them in this article.
When uploading payment documents, make sure to obscure sensitive card information, leaving only the first 6 and last 4 digits visible.
⚙️ Common Issues and Troubleshooting
Upload Errors: Ensure your documents meet the platform’s requirements (e.g., clarity and visibility).
Rejected Documents: Follow the guidance provided in the rejection email to re-upload the corrected files.
⏳ How long document verification takes
Once you upload your documents, the verification process can take from 24 hours up to 5 working days.
You will receive an email notification about your verification status. You can also track the verification status in your profile. To track your verification status, log in to your account, navigate to the Profile section, and check the "Verification" or "KYC/Proof" area for updates.
🤔 FAQs on Verification
Why was my account blocked during KYC verification? If your account was blocked, it may be due to authenticity issues with the submitted documents. Ensure all documents meet the required criteria to avoid violations of the Service Agreement.
Can I submit documents via chat if I face upload issues? No, all documents must be uploaded through the verification page. Photos or documents sent via chat cannot be used for verification.