▶️ Deposit steps
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Most deposits are credited instantly. If the money has been deducted but the deposit hasn’t appeared yet, please wait 15 minutes. If it’s still not there, you can send a request through our chatbot so we can check it.
💡Tips & Tricks
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⚙️ Dealing with deposit errors
Most deposit errors are resolved by waiting 15 minutes before trying a new deposit or performing basic troubleshooting.
📝 Please make sure to input your Rocket account number correctly. It is your app identifier. To find it, you can dial *322# using your registered phone number in Rocket, press 5 'My Account, ' select option 4 'Account No,' and enter your PIN. You can also check the steps on their website using this link.
📱 After receiving a recipient number, you will have around 1 hour to complete the deposit. If more time passes, we recommend requesting a new deposit.
🚀 If you're using the Rocket app and it keeps freezing or crashing during the transaction, try clearing the app's cache or reinstalling it.
👉 Ensure that you're entering the correct Rocket PIN. If you input the wrong PIN multiple times, your account may be temporarily locked.
🔄 If the USSD code is not working, consider using the Rocket app for the transaction or visiting a local Rocket agent. Similarly, if the app is not functioning, try switching to the USSD method.
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