In this article, you'll learn how to change your phone number, what requirements apply to accounts with and without deposits, and what to do if you no longer have access to your registered number.
▶️ How can I change my phone number?
If your phone number hasn't been confirmed, you can change it directly from your account:
Open your Profile and select Settings.
Go to Personal → Contacts.
Enter your new phone number.
Confirm the new number using the SMS code.
If your phone number has already been confirmed, contact Support to request the change of your phone number.
Before changing your phone number, make sure that:
You have access to the new phone number.
The new phone number isn't already registered to another Olymptrade account.
The number includes the correct international country code. You can check your country code here.
For security reasons, we may ask you to confirm account ownership or complete additional identity verification.
🔍 What verification is required?
If your phone number has already been confirmed, the verification requirements depend on whether your account has previous deposits and whether you completed verification before.
Accounts without deposits
If you haven't completed verification before: Verification isn't required. Once your request is processed, your phone number will be changed.
If you completed verification before: You'll need to provide a 3D selfie to confirm that the request is being made by the account owner.
Accounts with deposits
Identity verification is required if your account has previous deposits:
If you completed verification before: You'll need to provide a 3D selfie.
If you haven't completed verification before: You'll need to provide an identity document and a 3D selfie.
If verification is required, you'll have 14 days to complete it. The review may take up to 5 working days, and your phone number will be changed once verification is successfully completed.
💡 If your account hasn't been verified before and is currently under verification, changing your phone number will restart the verification process, and you'll need to complete it again.
What if I no longer have access to my registered phone number?
If you no longer have access to your registered phone number, contact Support and let them know. We may ask you to complete identity verification or provide additional information to confirm your account ownership.
Want to change your phone number?