Olymptrade mein, hum issues ko jaldi aur fair tareeke se resolve karne ke liye committed hain. Humne ek clear escalation path set kiya hai taaki aap is process ko easily aur efficiently samajh saken.
Yeh article complaints ko resolve karne ke liye step-by-step process batata hai, taaki aap jaan sakein ki kya expect karna hai aur har step mein kitna time lag sakta hai.
💬 Issue kaise resolve karein: customer support aur escalation process
Zyadatar issues hamare advanced chatbot ya live support team ke through jaldi resolve ho jaate hain. Lekin zyada complex cases ke liye hamare paas aapke case ko escalate karne ke liye ek simple process hai. In steps ko follow karne se humein aapki complaint ko time par resolve karne mein madad milegi.
Steps | Resolution time | Iska matlab kya hota hai |
Customer support ko bhejein |
Immediately |
|
Customer service executive team ko escalation |
5 working days |
|
Claims department review aur external dispute resolution (EDR) process
|
10 working days |
|
📌 Important
Kripya ensure karein ki aap in steps ko sahi order mein follow karein. Steps skip karna, third parties ko copy karna, ya directly external authorities se contact karna resolution mein delay kar sakta hai aur hamari madad karne ki ability ko kam kar sakta hai.
Agar aap external dispute resolution (EDR) body ya kisi regulatory authority se contact karne ka soch rahe hain, toh woh aam taur par yeh proof maangte hain ki aapne pehle hamari internal complaint process complete ki hai. Isliye hum hamesha aapko hamare saath poori process follow karne ke liye encourage karte hain — yeh aksar faster, zyada direct hota hai aur issues ko zyada efficiently resolve karne mein madad karta hai.
Adhik jaankari ke liye kripya hamare service agreement ke paragraph 5 (claims procedure aur dispute resolution) ko dekhein.
Kya aapko kisi issue ko resolve karne mein help chahiye?