This guide explains when a payment proof is required, why we request it, and how to find the correct payment proof requirements for your payment method.
📚 Why do we request a payment proof?
If your deposit hasn't been credited to your Olymptrade account, a payment proof helps us verify your transaction with the payment provider and locate your payment more quickly.
Providing a complete payment proof with all the required transaction details helps us verify your payment and resolve the issue faster.
🧭 How do I find the correct payment proof requirements?
Select your payment method below to see the required payment proof requirements and accepted examples.
Egypt
Morocco
Algeria
Pakistan
India
💡 General payment proof guidelines
Before submitting your payment proof, make sure that:
Take the payment proof from the payment app, bank app, or wallet you used to make the payment.
All the required transaction details are clearly visible.
The screenshot or receipt is complete and hasn't been edited or cropped.
❌ Why can a payment proof be rejected?
A payment proof may be rejected if it doesn't meet the verification requirements.
Common reasons include:
The payment proof was taken from the Olymptrade platform.
The required transaction details are not visible.
The screenshot is cropped or incomplete.
The image is unclear or has been edited.
For examples of rejected payment proofs and common mistakes, check this article.
❓ Frequently Asked Questions
Can I send a PDF instead of a screenshot?
Yes, as long as it's an official payment receipt issued by your payment provider and includes all the required transaction details.
Can I send a bank statement?
Yes, if it clearly shows the wallet owner's name or wallet number, along with the required transaction details for your payment method.
What if my payment app hides the transaction ID?
If the transaction ID isn't visible, you can use another device to take a photo of the transaction details screen. Make sure all the required transaction details are clearly visible.
Can I submit multiple screenshots?
To verify your payment, we'll need a single screenshot that includes all the required transaction details for your payment method.
What if I deleted the receipt?
We need a payment proof to verify your payment. If you've deleted it, please contact your payment provider to request a copy of the receipt. We recommend keeping your payment receipt until the deposit is credited to your account.