Ei article-e apni janben kivabe apnar deposit check korben, missing payment report korben, ebong review timeframe bujhben.
Jodi apni deposit kore thaken kintu fund apnar trading account-e na dekhay, chinta korben na. Poroborti step nirvor korbe payment method theke taka deduct hoyeche kina ebong transaction-er current status-er upor.
Amar deposit-er taka deduct hoyeche, kintu credit hoyni
Jodi apnar payment method theke fund deduct hoye thake kintu trading account-e na dekhay, tahole chatbot-er maddhome deposit-ti report korte paren.
Kibhabe missing deposit report korben
Web ba mobile app-e Chat open korun ebong nicher jekono ekta path follow korun:
Deposit → Taka deduct hoyeche kintu receive hoyni → Transaction select korun → Payment receipt upload korun → Request confirm korun
Othoba:
Amar deposit asheni → Transaction select korun → Proof of payment upload korun → Request confirm korun
💡 Request submit korar age nishchit korun je apnar proof of payment-e sposto vabe nicher information dekhay:
Transaction-er tarikh ebong shomoy
Amount
Transaction ID ba reference number
Sender ebong recipient-er details
Payment method ba account information
Protiti deposit-er jonno shudhumatro ekta request submit korun. Eki transaction-er jonno multiple request create korle review-e deri hote pare.
Review korte koto shomoy lage?
Timeframe proyojoniyo review-er type-er upor nirvor kore.
Initial review
Financial Team shadharonoto deposit request 24 ghonta theke 5 working day-er moddhe review kore.
Additional document request kora hole
Jodi apnake additional document provide korte bola hoy, tahole document submit korar porer working day theke review timeframe abar shuru hoy ebong eti 5 working day porjonto shomoy nite pare.
Manual verification
Kichu case-e additional verification proyojon hoy ebong eti 1–5 working day shomoy nite pare.
Interrupted transaction
Jodi payment complete howar age interrupt hoy, tahole fund shadharonoto 7 working day-er moddhe automatically original payment method-e ferot deya hoy.
💡 Shonibar ebong Robibar working day hisebe count kora hoy na.
Amar deposit “Cancelled” ba “Declined” dekhachhe, kintu taka deduct hoyeche
Kokhono kokhono payment ekhono process howar shomoy deposit Cancelled ba Declined hisebe dekhate pare.
Jodi payment sofolvabe complete hoy, tahole transaction status update hote pare ebong fund apnar trading account-e dekhabe.
Jodi fund deduct hoye thake kintu deposit credit na hoy, tahole apnar proof of payment prepare korun ebong chatbot-er maddhome transaction-ti report korun.
Apnar ki kora uchit?
Apnar transaction status check korun
Nishchit korun je fund asholei apnar bank account, card, ba payment method theke deduct hoyeche.
Apnar proof of payment prepare korun
Document ba screenshot-e transaction-er details sposto vabe dekhate hobe.
Chatbot-er maddhome deposit request submit korun
Affected transaction-ti select korun ebong apnar proof of payment upload korun.
Review-er jonno opekkha korun
Apnar request submit howar por Financial Team case-ti review korbe.
Expected timeframe-er poreo amar deposit missing thakle ki korbo?
Jodi expected timeframe already sesh hoye jay ebong apnar fund ekhono missing thake, tahole aro shahajjer jonno web ba mobile app-er maddhome Support-er sathe jogajog korun.
Apnar transaction details ebong proof of payment ready ache kina nishchit korun.
Already request submit korechen? 💡
Jodi eki deposit-er jonno apnar already ekta pending request thake, tahole arekta request submit korar proyojon nei.
Financial Team apnar case review korar shomoy onugroho kore opekkha korun. Apnar request somporkito jekono update corresponding support channel-er maddhome deya hobe.